VOLVO BUS 9700 2021: EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP

General Information

NHTSA Campaign ID Number: 21V597000

Make Model Year
VOLVO BUS 9700 2021
Date Owners Notified Date Received by ODI Date Added to Database
2022-03-18 2021-08-02 2021-08-03

Manufacturers Involved: Volvo Bus Corporation

Manufacturer Campaign Number: SR21-84

Component: EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP

Potential Number Of Units Affected: 266

Report Initiator: MFR MFR Report

Federal Motor Vehicle Safety Standard Number: 403

Summary

Volvo Bus Corporation "Volvo Bus" is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."

Consequence

In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.

Remedy

Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov.