UTILIMASTER METRIS 2021: COMMUNICATION: AUTO CRASH NOTIFICATION
| Make : UTILIMASTER | Model : METRIS | Year : 2021 |
| Build Dates : 0000-00-00 - 0000-00-00 | ||
| NHTSA CAMPAIGN ID Number : 22V360000 | ||
| Date Owner's Notified: 2022-10-13 | Date Received by ODI: 2022-05-20 | Date Added to Database: 2022-05-20 |
| Manufacturers Involved: Daimler Vans USA, LLC | ||
| Manufacturer's Responsible for the Recall: | ||
| Manufacturer Campaign Number: VS2SIMKOM/VS3SIMKOM | ||
| Component: COMMUNICATION: AUTO CRASH NOTIFICATION | ||
| Potential Number Of Units Affected : 19937 | ||
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Summary:
Daimler Vans USA, LLC "DVUSA" is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call "eCall" system. |
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Consequence:
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury. |
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Remedy:
The communication module software will be updated through an Over-the-Air "OTA" update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM. |
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| Report Initiator: MFR | V Report | |
| Regulation Part Number: | Federal Motor Vehicle Safety Standard Number: | |
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Notes:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov. |
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