ROAD RESCUE SPECIALTY VEHICLE 2011: ELECTRICAL SYSTEM:SOFTWARE

General Information

NHTSA Campaign ID Number: 16V708000

Make Model Year
ROAD RESCUE SPECIALTY VEHICLE 2011
Date Owners Notified Date Received by ODI Date Added to Database
2016-11-20 2016-10-04 2016-10-04

Production Dates: 2010-01-01 - 2016-09-01

Manufacturers Involved: REV Ambulance Group Orlando, Inc.

Component: ELECTRICAL SYSTEM:SOFTWARE

Potential Number Of Units Affected: 145

Report Initiator: MFR MFR Report

Summary

REV Ambulance Group Orlando, INC. "REV" is recalling certain model year 2010-2016 Road Rescue Specialty Vehicles, as well as Ultramedic, Promedic, Duramedic, Metromedic, and Transmedic emergency vehicles equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.

Consequence

The unintended turning on or off of accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.

Remedy

REV will notify owners, and dealers will upgrade the software or retrofit fuses, free of charge. The recall began on November 20, 2016. Owners may contact REV customer service at 1-800-628-8178 or Hale Products Customer Service Center at 1-800-533-3569 or halecustomerservice"idexcorp.com.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.