NISSAN MURANO HYBRID 2016: HYBRID PROPULSION SYSTEM

General Information

NHTSA Campaign ID Number: 21V774000

Make Model Year
NISSAN MURANO HYBRID 2016
Date Owners Notified Date Received by ODI Date Added to Database
2022-03-31 2021-10-04 2021-10-05

Production Dates: 2014-08-22 - 2016-01-09

Manufacturers Involved: Nissan North America, Inc.

Manufacturer Campaign Number: R21B4, R21B5

Component: HYBRID PROPULSION SYSTEM

Potential Number Of Units Affected: 7634

Report Initiator: MFR MFR Report

Summary

Nissan North America, Inc. "Nissan" is recalling certain 2014-2015 Nissan Pathfinder Hybrid, 2015-2016 Murano Hybrid, and 2014-2017 INFINITI QX60 Hybrid vehicles. The Hybrid Powertrain Control Module "HPCM" software may shut down the hybrid system and the engine under certain conditions, causing a loss of drive power.

Consequence

A loss of drive power increases the risk of a crash.

Remedy

Dealers will reprogram the HPCM software, free of charge. Owner notification letters were mailed March 31, 2022. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200. Nissan's numbers for this recall are R21B4 and R21B5.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov.