MERCEDES BENZ SPRINTER 4500 2020: BACK OVER PREVENTION:DISPLAY FUNCTION

General Information

NHTSA Campaign ID Number: 21V411000

Make Model Year
MERCEDES BENZ SPRINTER 4500 2020
Date Owners Notified Date Received by ODI Date Added to Database
2021-08-17 2021-06-02 2021-06-02

Manufacturers Involved: Daimler Vans USA, LLC

Manufacturer Campaign Number: VS3UXPOBOX

Component: BACK OVER PREVENTION:DISPLAY FUNCTION

Potential Number Of Units Affected: 33437

Report Initiator: MFR MFR Report

Summary

Daimler Vans USA, LLC "DVUSA" is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard "FMVSS" number 111, "Rear Visibility."

Consequence

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy

The multimedia system software will be updated by a dealer, or through an over-the-air "OTA" update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov.