MERCEDES BENZ SPRINTER 4500 2020: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

General Information

NHTSA Campaign ID Number: 21V077000

Make Model Year
MERCEDES BENZ SPRINTER 4500 2020
Date Owners Notified Date Received by ODI Date Added to Database
2021-03-05 2021-02-17 2021-02-17

Manufacturers Involved: Daimler Vans USA, LLC

Manufacturer Campaign Number: VS3RUECON

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Potential Number Of Units Affected: 198

Report Initiator: MFR MFR Report

Federal Motor Vehicle Safety Standard Number: 111

Summary

Daimler Vans USA, LLC "DVUSA" is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call "eCall" pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard "FMVSS" number 111, "Rear Visibility."

Consequence

A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.