MERCEDES BENZ SPRINTER 4500 2019: COMMUNICATION: AUTO CRASH NOTIFICATION

General Information

NHTSA Campaign ID Number: 22V360000

Make Model Year
MERCEDES BENZ SPRINTER 4500 2019
Date Owners Notified Date Received by ODI Date Added to Database
2022-10-13 2022-05-20 2022-05-20

Production Dates: 2019-02-08 - 2019-06-19

Manufacturers Involved: Daimler Vans USA, LLC

Manufacturer Campaign Number: VS2SIMKOM/VS3SIMKOM

Component: COMMUNICATION: AUTO CRASH NOTIFICATION

Potential Number Of Units Affected: 19937

Report Initiator: MFR MFR Report

Summary

Daimler Vans USA, LLC "DVUSA" is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call "eCall" system.

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

The communication module software will be updated through an Over-the-Air "OTA" update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov.