MERCEDES BENZ SPRINTER 4500 2019: ELECTRICAL SYSTEM:SOFTWARE

General Information

NHTSA Campaign ID Number: 21V055000

Make Model Year
MERCEDES BENZ SPRINTER 4500 2019
Date Owners Notified Date Received by ODI Date Added to Database
2021-05-05 2021-02-05 2021-02-08

Production Dates: 2019-02-08 - 2019-06-19

Manufacturers Involved: Daimler Vans USA, LLC

Manufacturer Campaign Number: VSXHERMPOS

Component: ELECTRICAL SYSTEM:SOFTWARE

Potential Number Of Units Affected: 84345

Report Initiator: MFR MFR Report

Summary

Daimler Vans USA, LLC "DVUSA" is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system "eCall" in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.