MERCEDES BENZ SPRINTER 3500 2020: ELECTRICAL SYSTEM:SOFTWARE
NHTSA Campaign ID Number: 21V055000
| Make | Model | Year |
|---|---|---|
| MERCEDES BENZ | SPRINTER 3500 | 2020 |
| Date Owners Notified | Date Received by ODI | Date Added to Database |
| 2021-05-05 | 2021-02-05 | 2021-02-08 |
Manufacturers Involved: Daimler Vans USA, LLC
Manufacturer Campaign Number: VSXHERMPOS
Component: ELECTRICAL SYSTEM:SOFTWARE
Potential Number Of Units Affected: 84345
Report Initiator: MFR MFR Report
Daimler Vans USA, LLC "DVUSA" is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system "eCall" in the event of a crash.
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.
