MERCEDES BENZ SPRINTER 2500 2020: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

General Information

NHTSA Campaign ID Number: 21V235000

Make Model Year
MERCEDES BENZ SPRINTER 2500 2020
Date Owners Notified Date Received by ODI Date Added to Database
2021-05-28 2021-04-05 2021-04-05

Manufacturers Involved: Daimler Vans USA, LLC

Manufacturer Campaign Number: VS3DISPKI

Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Potential Number Of Units Affected: 1285

Report Initiator: MFR MFR Report

Federal Motor Vehicle Safety Standard Number: 101

Summary

Daimler Vans USA, LLC "DVUSA" is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard "FMVSS" number 101, "Control and Displays."

Consequence

A display that is too bright can hinder the driver's vision, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.