MERCEDES BENZ SPRINTER 2500 2019: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
NHTSA Campaign ID Number: 21V235000
| Make | Model | Year |
|---|---|---|
| MERCEDES BENZ | SPRINTER 2500 | 2019 |
| Date Owners Notified | Date Received by ODI | Date Added to Database |
| 2021-05-28 | 2021-04-05 | 2021-04-05 |
Production Dates: 2019-02-08 - 2019-06-19
Manufacturers Involved: Daimler Vans USA, LLC
Manufacturer Campaign Number: VS3DISPKI
Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Number Of Units Affected: 1285
Report Initiator: MFR MFR Report
Federal Motor Vehicle Safety Standard Number: 101
Daimler Vans USA, LLC "DVUSA" is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard "FMVSS" number 101, "Control and Displays."
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.
