MERCEDES BENZ SPRINTER 2500 2019: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

General Information

NHTSA Campaign ID Number: 20V756000

Make Model Year
MERCEDES BENZ SPRINTER 2500 2019
Date Owners Notified Date Received by ODI Date Added to Database
2021-03-17 2020-12-08 2020-12-08

Production Dates: 2019-02-08 - 2019-06-19

Manufacturers Involved: Daimler Vans USA, LLC

Manufacturer Campaign Number: VS3PRIDIBA

Component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Potential Number Of Units Affected: 9

Report Initiator: MFR MFR Report

Summary

Daimler Vans USA, LLC "DVUSA" is recalling certain 2019 Mercedes Benz Sprinter vehicles. These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete.

Consequence

If the operator relies on the provided owner's manual, the information about vehicle functions and other safety relevant information may be inaccurate and/or incomplete, which could lead to improper operation of the vehicle and potentially increase the risk of a crash or injury.

Remedy

DVUSA will notify owners, and dealers will replace the printed version of the operator's manual with the latest version and update the software of the digital version, free of charge. DVUSA distributed owners an interim notification on January 22, 2021. The recall began March 17, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PRIDIBA.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.