MERCEDES BENZ S560 2019: COMMUNICATION: AUTO CRASH NOTIFICATION
NHTSA Campaign ID Number: 21V058000
| Make | Model | Year |
|---|---|---|
| MERCEDES BENZ | S560 | 2019 |
| Date Owners Notified | Date Received by ODI | Date Added to Database |
| 2021-03-12 | 2021-02-05 | 2021-02-08 |
Production Dates: 2018-06-20 - 2018-10-26
Manufacturers Involved: Mercedes-Benz USA, LLC
Manufacturer Campaign Number: 2021020025
Component: COMMUNICATION: AUTO CRASH NOTIFICATION
Potential Number Of Units Affected: 1292258
Report Initiator: MFR MFR Report
Mercedes-Benz USA, LLC "MBUSA" is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system "eCall" in the event of a crash.
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air "OTA" update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.
