MERCEDES BENZ S500 2022: ELECTRICAL SYSTEM:SOFTWARE

General Information

NHTSA Campaign ID Number: 21V931000

Make Model Year
MERCEDES BENZ S500 2022
Date Owners Notified Date Received by ODI Date Added to Database
2022-01-25 2021-11-29 2021-11-30

Manufacturers Involved: Mercedes-Benz USA, LLC

Manufacturer Campaign Number: 2022010003

Component: ELECTRICAL SYSTEM:SOFTWARE

Potential Number Of Units Affected: 227

Report Initiator: MFR MFR Report

Summary

Mercedes-Benz USA, LLC "MBUSA" is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.

Consequence

Driver distraction can increase the risk of a crash.

Remedy

MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov.