MERCEDES BENZ S500 2022: COMMUNICATION: AUTO CRASH NOTIFICATION

General Information

NHTSA Campaign ID Number: 21V00J000

Make Model Year
MERCEDES BENZ S500 2022
Date Owners Notified Date Received by ODI Date Added to Database
2022-02-23 2021-12-27 2021-12-28

Production Dates: 2021-02-15 - 2021-12-04

Manufacturers Involved: Mercedes-Benz USA, LLC

Manufacturer Campaign Number: 2022010006

Component: COMMUNICATION: AUTO CRASH NOTIFICATION

Potential Number Of Units Affected: 1239

Report Initiator: MFR MFR Report

Summary

Mercedes-Benz USA, LLC "MBUSA" is recalling certain 2022 EQS450, S500, and S580 vehicles. The communication module software may restrict or disable the emergency call system "eCall".

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

The communication module software will be updated by a dealer, or through an over-the-air "OTA" update, free of charge. Owner notification letters were mailed February 23, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022010006.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov.