MERCEDES BENZ S500 2022: COMMUNICATION: AUTO CRASH NOTIFICATION
NHTSA Campaign ID Number: 21V00J000
| Make | Model | Year |
|---|---|---|
| MERCEDES BENZ | S500 | 2022 |
| Date Owners Notified | Date Received by ODI | Date Added to Database |
| 2022-02-23 | 2021-12-27 | 2021-12-28 |
Production Dates: 2021-02-15 - 2021-12-04
Manufacturers Involved: Mercedes-Benz USA, LLC
Manufacturer Campaign Number: 2022010006
Component: COMMUNICATION: AUTO CRASH NOTIFICATION
Potential Number Of Units Affected: 1239
Report Initiator: MFR MFR Report
Mercedes-Benz USA, LLC "MBUSA" is recalling certain 2022 EQS450, S500, and S580 vehicles. The communication module software may restrict or disable the emergency call system "eCall".
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The communication module software will be updated by a dealer, or through an over-the-air "OTA" update, free of charge. Owner notification letters were mailed February 23, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022010006.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov.
