MERCEDES BENZ METRIS 2020: COMMUNICATION: AUTO CRASH NOTIFICATION
NHTSA Campaign ID Number: 22V360000
| Make | Model | Year |
|---|---|---|
| MERCEDES BENZ | METRIS | 2020 |
| Date Owners Notified | Date Received by ODI | Date Added to Database |
| 2022-10-13 | 2022-05-20 | 2022-05-20 |
Production Dates: 2015-02-05 - 2019-09-11
Manufacturers Involved: Daimler Vans USA, LLC
Manufacturer Campaign Number: VS2SIMKOM/VS3SIMKOM
Component: COMMUNICATION: AUTO CRASH NOTIFICATION
Potential Number Of Units Affected: 19937
Report Initiator: MFR MFR Report
Daimler Vans USA, LLC "DVUSA" is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call "eCall" system.
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The communication module software will be updated through an Over-the-Air "OTA" update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov.
