MERCEDES BENZ METRIS 2019: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
NHTSA Campaign ID Number: 19V666000
| Make | Model | Year |
|---|---|---|
| MERCEDES BENZ | METRIS | 2019 |
| Date Owners Notified | Date Received by ODI | Date Added to Database |
| 2020-04-20 | 2019-09-18 | 2019-09-19 |
Production Dates: 2019-01-31 - 2019-05-01
Manufacturers Involved: Daimler Vans USA, LLC
Manufacturer Campaign Number: VS2KOPFSTU
Component: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Potential Number Of Units Affected: 29
Report Initiator: MFR MFR Report
Daimler Vans USA, LLC "DVUSA" is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.
The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.
DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is VS2KOPFSTU.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.
