MERCEDES BENZ METRIS 2017: POWER TRAIN:AUTOMATIC TRANSMISSION

General Information

NHTSA Campaign ID Number: 18V335000

Make Model Year
MERCEDES BENZ METRIS 2017
Date Owners Notified Date Received by ODI Date Added to Database
2018-07-11 2018-05-22 2018-05-24

Production Dates: 2015-03-31 - 2017-05-11

Manufacturers Involved: Daimler Vans USA, LLC

Component: POWER TRAIN:AUTOMATIC TRANSMISSION

Potential Number Of Units Affected: 7433

Report Initiator: MFR MFR Report

Summary

Daimler Vans USA, LLC "DVUSA" is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.

Consequence

Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began July 11, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.