MERCEDES BENZ GLC350 2019: COMMUNICATION: AUTO CRASH NOTIFICATION

NHTSA Campaign ID Number: 22V365000

Manufacturers Involved: Mercedes-Benz USA, LLC

Manufacturer Campaign Number: 2022060005

Component: COMMUNICATION: AUTO CRASH NOTIFICATION

Potential Number Of Units Affected: 242722

Report Initiator: MFR MFR Report

Mercedes-Benz USA, LLC "MBUSA" is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call "eCall" system.

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

The communication module software will be updated through an Over-the-Air "OTA" update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov.