MERCEDES BENZ GLC 300 2017: COMMUNICATION: AUTO CRASH NOTIFICATION

Make : MERCEDES BENZ Model : GLC 300 Year : 2017
Build Dates : 0000-00-00 - 0000-00-00
NHTSA CAMPAIGN ID Number : 21V072000
Date Owner's Notified: 2021-03-31 Date Received by ODI: 2021-02-12 Date Added to Database: 2021-02-16
Manufacturers Involved: Mercedes-Benz USA, LLC
Manufacturer's Responsible for the Recall:
Manufacturer Campaign Number: 2021030005
Component: COMMUNICATION: AUTO CRASH NOTIFICATION
Potential Number Of Units Affected : 67
Summary:
      Mercedes-Benz USA, LLC "MBUSA" is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call "eCall" function.
Consequence:
      A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy:
      MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Report Initiator: MFR V Report
Regulation Part Number: Federal Motor Vehicle Safety Standard Number:
Notes:
      Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.