MERCEDES BENZ EQS580 2022: ELECTRICAL SYSTEM:SOFTWARE
NHTSA Campaign ID Number: 21V931000
| Make | Model | Year |
|---|---|---|
| MERCEDES BENZ | EQS580 | 2022 |
| Date Owners Notified | Date Received by ODI | Date Added to Database |
| 2022-01-25 | 2021-11-29 | 2021-11-30 |
Manufacturers Involved: Mercedes-Benz USA, LLC
Manufacturer Campaign Number: 2022010003
Component: ELECTRICAL SYSTEM:SOFTWARE
Potential Number Of Units Affected: 227
Report Initiator: MFR MFR Report
Mercedes-Benz USA, LLC "MBUSA" is recalling certain 2021 S580, 2022 EQS450, EQS580, and S500 vehicles with an active and connected Mercedes me connect account. The MBUX infotainment system might allow activation of the television and internet display while driving, causing a distraction for the driver.
Driver distraction can increase the risk of a crash.
MBUSA has updated their computer server to correct the issue for most vehicles, free of charge. For vehicles that were not able to be updated remotely, dealers will provide the software update, free of charge. Owner notification letters were mailed January 25, 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov.
