MERCEDES BENZ EQE 350 2023: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY THERMAL:MANAGEMENT:SOFTWARE
NHTSA Campaign ID Number: 23V309000
| Make | Model | Year |
|---|---|---|
| MERCEDES BENZ | EQE 350 | 2023 |
| Date Owners Notified | Date Received by ODI | Date Added to Database |
| 2023-08-18 | 2023-05-02 | 2023-05-02 |
Manufacturers Involved: Mercedes-Benz USA, LLC
Manufacturer Campaign Number: 2023070013
Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY THERMAL:MANAGEMENT:SOFTWARE
Potential Number Of Units Affected: 3828
Report Initiator: MFR MFR Report
Federal Motor Vehicle Safety Standard Number: 305
Mercedes-Benz USA, LLC "MBUSA" is recalling certain 2023 EQE 350, S580e, 2022-2023 EQS 450, EQS 580, 2022 AMG EQS 53, and EQS 450+ vehicles. The high-voltage battery monitoring system software may not alert the driver of a battery malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 305, "Electric-powered vehicles: Electrolyte Spillage and Electrical Shock Protection."
A high-voltage battery monitoring system that does not alert the driver of a battery malfunction may increase the risk of an injury.
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed beginning August 18, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070013.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov.
