MERCEDES BENZ E450 2024: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
NHTSA Campaign ID Number: 24V688000
| Make | Model | Year |
|---|---|---|
| MERCEDES BENZ | E450 | 2024 |
| Date Owners Notified | Date Received by ODI | Date Added to Database |
| 2024-11-01 | 2024-09-13 | 2024-09-17 |
Manufacturers Involved: Mercedes-Benz USA, LLC
Component: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
Potential Number Of Units Affected: 2025
Report Initiator: MFR MFR Report
Mercedes-Benz USA, LLC "MBUSA" is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
The MBUX multimedia system software and parking control unit settings will be updated by a dealer, or through an over-the-air "OTA" update, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, and November 1, 2024, and Phase 2 interim letters will be mailed November 5, 2024. Interim letters, notifying owners of the safety risk, were mailed November 5, 2024. A second notice will be sent once the final remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.
