MERCEDES BENZ E350 2021: STEERING: STEERING WHEEL/HANDLE BAR

General Information

NHTSA Campaign ID Number: 22V189000

Make Model Year
MERCEDES BENZ E350 2021
Date Owners Notified Date Received by ODI Date Added to Database
2022-05-09 2022-03-25 2022-03-28

Manufacturers Involved: Mercedes-Benz USA, LLC

Manufacturer Campaign Number: 2022040010

Component: STEERING: STEERING WHEEL/HANDLE BAR

Potential Number Of Units Affected: 8396

Report Initiator: MFR MFR Report

Summary

Mercedes-Benz USA, LLC "MBUSA" is recalling certain 2021-2022 C-Class, E-Class, S-Class, SL, EClass Coupe/Convertible, CLS, AMG GT 4-doors Coupe, and EQS vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the Active Distance Assist DISTRONIC system.

Consequence

Deactivated hands-off detection will prevent DISTRONIC system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the Active Emergency Stop Assist, which can increase the risk of a crash or injury.

Remedy

Dealers will update the hand detection control unit software for the DISTRONIC system, free of charge. Owner notification letters were mailed May 6, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022040010.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov.