MERCEDES BENZ E350 2021: STEERING: STEERING WHEEL/HANDLE BAR
NHTSA Campaign ID Number: 22V189000
| Make | Model | Year |
|---|---|---|
| MERCEDES BENZ | E350 | 2021 |
| Date Owners Notified | Date Received by ODI | Date Added to Database |
| 2022-05-09 | 2022-03-25 | 2022-03-28 |
Manufacturers Involved: Mercedes-Benz USA, LLC
Manufacturer Campaign Number: 2022040010
Component: STEERING: STEERING WHEEL/HANDLE BAR
Potential Number Of Units Affected: 8396
Report Initiator: MFR MFR Report
Mercedes-Benz USA, LLC "MBUSA" is recalling certain 2021-2022 C-Class, E-Class, S-Class, SL, EClass Coupe/Convertible, CLS, AMG GT 4-doors Coupe, and EQS vehicles with a heated leather steering wheel. Due to a software error in the hand detection control unit, the hands-off detection might not detect when the driver's hands are away from the steering wheel when using the Active Distance Assist DISTRONIC system.
Deactivated hands-off detection will prevent DISTRONIC system features from functioning, including warnings to grab the steering wheel and calling first responders as part of the Active Emergency Stop Assist, which can increase the risk of a crash or injury.
Dealers will update the hand detection control unit software for the DISTRONIC system, free of charge. Owner notification letters were mailed May 6, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022040010.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov.
