MERCEDES BENZ C350 2013: COMMUNICATION
NHTSA Campaign ID Number: 19V787000
| Make | Model | Year |
|---|---|---|
| MERCEDES BENZ | C350 | 2013 |
| Date Owners Notified | Date Received by ODI | Date Added to Database |
| 2019-12-23 | 2019-11-01 | 2019-11-04 |
Production Dates: 2012-01-20 - 2016-10-06
Manufacturers Involved: Mercedes-Benz USA, LLC
Manufacturer Campaign Number: 2019120008
Component: COMMUNICATION
Potential Number Of Units Affected: 24226
Report Initiator: MFR MFR Report
Mercedes-Benz USA, LLC. "MBUSA" is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system "eCall" to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
MBUSA has initiated an Over the Air "OTA" remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.
