MACK CX 1999: STEERING:LINKAGES:DRAG:LINK:CONNECTION
NHTSA Campaign ID Number: 01V044207
| Make | Model | Year |
|---|---|---|
| MACK | CX | 1999 |
| Date Owners Notified | Date Received by ODI | Date Added to Database |
| 2001-08-30 | 2001-03-14 | 2001-05-02 |
Production Dates: 1999-07-16 - 1999-09-03
Manufacturers Involved: Mack Trucks, Inc.
Component: STEERING:LINKAGES:DRAG:LINK:CONNECTION
Potential Number Of Units Affected: 4247
Report Initiator: MFR MFR Report
VEHICLE DESCRIPTION: HEAVY DUTY TRUCKS EQUIPPED WITH DRAG LINK ASSEMBLIES CONTAINING 24-DL MODEL BALL SOCKETS AND MANUFACTURED BY TRW. CERTAIN OF THE TIE ROD BALL-SOCKET BEARINGS HAVE A BELOW-SPECIFICATION CASE DEPTH AND/OR HARDNESS, WHICH CAN LEAD TO PREMATURE WEAR OF THE SOCKET.
IF THIS CONDITION OCCURS, THE DRIVER CAN LOSE PARTIAL CONTROL OF THE RIGHT FRONT WHEEL, POSSIBLY RESULTING IN A CRASH.
DEALERS WILL REPLACE THE DEFECTIVE DRAG LINKS. OWNER/DISTRIBUTOR NOTIFICATION BEGAN AUGUST 30, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT MACK AT 1-610-709-3011 OR TRW CUSTOMER SERVICE AT 1-866-280-3287.
ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT '1-888-327-4236'.
