JEEP GRAND CHEROKEE 2002: ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH

General Information

NHTSA Campaign ID Number: 01V288000

Make Model Year
JEEP GRAND CHEROKEE 2002
Date Owners Notified Date Received by ODI Date Added to Database
2001-10-08 2001-09-10 2001-09-21

Production Dates: 2001-07-01 - 2001-08-17

Manufacturers Involved: Chrysler (FCA US, LLC)

Manufacturer Campaign Number: 994

Component: ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH

Potential Number Of Units Affected: 43000

Report Initiator: MFR MFR Report

Summary

VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.

Consequence

DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.

Remedy

DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

Notes

ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-888-DASH-2-DOT '1-888-327-4236'.