FREIGHTLINER SPRINTER 4500 2019: ELECTRICAL SYSTEM:SOFTWARE

Make : FREIGHTLINER Model : SPRINTER 4500 Year : 2019
Build Dates : 0000-00-00 - 0000-00-00
NHTSA CAMPAIGN ID Number : 21V055000
Date Owner's Notified: 2021-05-05 Date Received by ODI: 2021-02-05 Date Added to Database: 2021-02-08
Manufacturers Involved: Daimler Vans USA, LLC
Manufacturer's Responsible for the Recall:
Manufacturer Campaign Number: VSXHERMPOS
Component: ELECTRICAL SYSTEM:SOFTWARE
Potential Number Of Units Affected : 84345
Summary:
      Daimler Vans USA, LLC "DVUSA" is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system "eCall" in the event of a crash.
Consequence:
      Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy:
      DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Report Initiator: MFR V Report
Regulation Part Number: Federal Motor Vehicle Safety Standard Number:
Notes:
      Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.