FREIGHTLINER SPRINTER 2500 2013: ELECTRICAL SYSTEM:SOFTWARE

General Information

NHTSA Campaign ID Number: 17V272000

Make Model Year
FREIGHTLINER SPRINTER 2500 2013
Date Owners Notified Date Received by ODI Date Added to Database
2017-09-01 2017-04-21 2017-04-26

Production Dates: 2012-09-21 - 2014-03-24

Manufacturers Involved: Daimler Vans USA, LLC

Component: ELECTRICAL SYSTEM:SOFTWARE

Potential Number Of Units Affected: 3

Report Initiator: MFR MFR Report

Summary

Daimler Vans USA, LLC "DVUSA" is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.

Consequence

The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.

Remedy

DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.