FORD EXPLORER 2015: SUSPENSION:REAR

General Information

NHTSA Campaign ID Number: 21V537000

Make Model Year
FORD EXPLORER 2015
Date Owners Notified Date Received by ODI Date Added to Database
2022-03-16 2021-07-15 2021-07-16

Production Dates: 2014-01-17 - 2014-05-31

Manufacturers Involved: Ford Motor Company

Manufacturer Campaign Number: 21S32

Component: SUSPENSION:REAR

Potential Number Of Units Affected: 631176

Report Initiator: MFR MFR Report

Summary

Ford Motor Company "Ford" is recalling certain 2013-2017 Explorer vehicles originally sold, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and the District of Columbia. Exposure to road salt can cause the cross-axis ball joint to corrode and seize, resulting in a fracture of the outboard section of the rear suspension toe link.

Consequence

A rear toe-link fracture can result in a loss of steering control, increasing the risk of a crash.

Remedy

Dealers will inspect and replace as necessary, the cross-axis ball joint "CABJ" knuckle, and replace the rear suspension toe links, free of charge. This recall is an expansion of previous NHTSA recall numbers 16V-245, 19V-435, and 20V-675. Certain vehicles previously repaired will need to return for the new remedy. An interim notification letter notifying owners of the safety risk were mailed on September 10, 2021. Owner notification letters were mailed on March 16, 2022. Owners may contact Ford's customer service at 1-866-436-7332. Ford's number for this recall is 21S32.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov.