FORD EXPLORER 2012: STRUCTURE:BODY:ROOF AND PILLARS
NHTSA Campaign ID Number: 24V031000
| Make | Model | Year |
|---|---|---|
| FORD | EXPLORER | 2012 |
| Date Owners Notified | Date Received by ODI | Date Added to Database |
| 2024-07-18 | 2024-01-19 | 2024-01-19 |
Manufacturers Involved: Ford Motor Company
Manufacturer Campaign Number: 24S02
Component: STRUCTURE:BODY:ROOF AND PILLARS
Potential Number Of Units Affected: 1889110
Report Initiator: ODI ODI Report
Ford Motor Company "Ford" is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
Dealers will inspect and replace the A-pillar trim as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed February 16, 2024. Ford began mailing final remedy letters beginning July 18, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov.
