FORD EXPLORER 2011: STEERING:ELECTRIC POWER ASSIST SYSTEM

General Information

NHTSA Campaign ID Number: 14V286000

Make Model Year
FORD EXPLORER 2011
Date Owners Notified Date Received by ODI Date Added to Database
2014-07-23 2014-05-29 2014-05-30

Production Dates: 2010-05-17 - 2012-02-28

Manufacturers Involved: Ford Motor Company

Manufacturer Campaign Number: 14S06

Component: STEERING:ELECTRIC POWER ASSIST SYSTEM

Potential Number Of Units Affected: 179027

Report Initiator: ODI ODI Report

Summary

Ford Motor Company "Ford" is recalling certain model year 2011-2013 Ford Explorer vehicles manufactured May 17, 2010, through February 28, 2012. The affected vehicles may experience an intermittent connection in the electric power steering gear, which can cause a loss of the motor position sensor signal resulting in a shut down of the power steering assist.

Consequence

If the vehicle experiences a loss of power steering assist it will require extra steering effort at lower speeds, increasing the risk of a vehicle crash.

Remedy

Ford will notify owners, and dealers will update the Power Steering Control Module "PSCM" software, free of charge. If a vehicle shows a history of a loss of motor position sensor signal when the vehicle is brought in for the recall remedy, its steering rack assembly will be replaced, free of charge. The recall began on July 23, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S06.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.