FORD E350 2021: COMMUNICATION: AUTO CRASH NOTIFICATION
| Make : FORD | Model : E350 | Year : 2021 |
| Build Dates : 0000-00-00 - 0000-00-00 | ||
| NHTSA CAMPAIGN ID Number : 22V365000 | ||
| Date Owner's Notified: 2022-07-08 | Date Received by ODI: 2022-05-20 | Date Added to Database: 2022-05-23 |
| Manufacturers Involved: Mercedes-Benz USA, LLC | ||
| Manufacturer's Responsible for the Recall: | ||
| Manufacturer Campaign Number: 2022060005 | ||
| Component: COMMUNICATION: AUTO CRASH NOTIFICATION | ||
| Potential Number Of Units Affected : 234918 | ||
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Summary:
Mercedes-Benz USA, LLC "MBUSA" is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call "eCall" system. |
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Consequence:
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury. |
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Remedy:
The communication module software will be updated through an Over-the-Air "OTA" update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060005. |
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| Report Initiator: MFR | V Report | |
| Regulation Part Number: | Federal Motor Vehicle Safety Standard Number: | |
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Notes:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov. |
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