FORD E350 2020: COMMUNICATION: AUTO CRASH NOTIFICATION

Make : FORD Model : E350 Year : 2020
Build Dates : 0000-00-00 - 0000-00-00
NHTSA CAMPAIGN ID Number : 22V365000
Date Owner's Notified: 2022-07-08 Date Received by ODI: 2022-05-20 Date Added to Database: 2022-05-23
Manufacturers Involved: Mercedes-Benz USA, LLC
Manufacturer's Responsible for the Recall:
Manufacturer Campaign Number: 2022060005
Component: COMMUNICATION: AUTO CRASH NOTIFICATION
Potential Number Of Units Affected : 234918
Summary:
      Mercedes-Benz USA, LLC "MBUSA" is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call "eCall" system.
Consequence:
      A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy:
      The communication module software will be updated through an Over-the-Air "OTA" update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060005.
Report Initiator: MFR V Report
Regulation Part Number: Federal Motor Vehicle Safety Standard Number:
Notes:
      Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov.