FORD E350 2020: COMMUNICATION: AUTO CRASH NOTIFICATION
| Make : FORD | Model : E350 | Year : 2020 |
| Build Dates : 0000-00-00 - 0000-00-00 | ||
| NHTSA CAMPAIGN ID Number : 21V058000 | ||
| Date Owner's Notified: 2021-03-12 | Date Received by ODI: 2021-02-05 | Date Added to Database: 2021-02-08 |
| Manufacturers Involved: Mercedes-Benz USA, LLC | ||
| Manufacturer's Responsible for the Recall: | ||
| Manufacturer Campaign Number: 2021020025 | ||
| Component: COMMUNICATION: AUTO CRASH NOTIFICATION | ||
| Potential Number Of Units Affected : 1292258 | ||
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Summary:
Mercedes-Benz USA, LLC "MBUSA" is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system "eCall" in the event of a crash. |
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Consequence:
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash. |
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Remedy:
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air "OTA" update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025. |
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| Report Initiator: MFR | V Report | |
| Regulation Part Number: | Federal Motor Vehicle Safety Standard Number: | |
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Notes:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov. |
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