FORD E350 2015: COMMUNICATION

Make : FORD Model : E350 Year : 2015
Build Dates : 2012-01-20 - 2016-10-06
NHTSA CAMPAIGN ID Number : 19V787000
Date Owner's Notified: 2019-12-23 Date Received by ODI: 2019-11-01 Date Added to Database: 2019-11-04
Manufacturers Involved: Mercedes-Benz USA, LLC
Manufacturer's Responsible for the Recall:
Manufacturer Campaign Number: 2019120008
Component: COMMUNICATION
Potential Number Of Units Affected : 24226
Summary:
      Mercedes-Benz USA, LLC. "MBUSA" is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system "eCall" to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence:
      An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy:
      MBUSA has initiated an Over the Air "OTA" remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Report Initiator: MFR V Report
Regulation Part Number: Federal Motor Vehicle Safety Standard Number:
Notes:
      Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.