FORD E350 2015: COMMUNICATION
| Make : FORD | Model : E350 | Year : 2015 |
| Build Dates : 2012-01-20 - 2016-10-06 | ||
| NHTSA CAMPAIGN ID Number : 19V787000 | ||
| Date Owner's Notified: 2019-12-23 | Date Received by ODI: 2019-11-01 | Date Added to Database: 2019-11-04 |
| Manufacturers Involved: Mercedes-Benz USA, LLC | ||
| Manufacturer's Responsible for the Recall: | ||
| Manufacturer Campaign Number: 2019120008 | ||
| Component: COMMUNICATION | ||
| Potential Number Of Units Affected : 24226 | ||
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Summary:
Mercedes-Benz USA, LLC. "MBUSA" is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system "eCall" to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf |
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Consequence:
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury. |
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Remedy:
MBUSA has initiated an Over the Air "OTA" remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008. |
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| Report Initiator: MFR | V Report | |
| Regulation Part Number: | Federal Motor Vehicle Safety Standard Number: | |
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Notes:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov. |
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