Make : FORD Model : E350 Year : 2013
Build Dates : 2012-01-20 - 2016-10-06
NHTSA CAMPAIGN ID Number : 19V787000
Date Owner's Notified: 2019-12-23 Date Received by ODI: 2019-11-01 Date Added to Database: 2019-11-04
Manufacturers Involved: Mercedes-Benz USA, LLC
Manufacturer's Responsible for the Recall:
Manufacturer Campaign Number: 2019120008
Potential Number Of Units Affected : 24226
      Mercedes-Benz USA, LLC. "MBUSA" is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system "eCall" to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit:
      An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
      MBUSA has initiated an Over the Air "OTA" remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
Report Initiator: MFR V Report
Regulation Part Number: Federal Motor Vehicle Safety Standard Number:
      Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to