CHRYSLER PACIFICA 2019: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

General Information

NHTSA Campaign ID Number: 20V191000

Make Model Year
CHRYSLER PACIFICA 2019
Date Owners Notified Date Received by ODI Date Added to Database
2020-04-27 2020-04-02 2020-04-02

Production Dates: 2017-09-08 - 2018-02-10

Manufacturers Involved: Chrysler (FCA US, LLC)

Manufacturer Campaign Number: W30-W37

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Potential Number Of Units Affected: 319610

Report Initiator: MFR MFR Report

Federal Motor Vehicle Safety Standard Number: 111

Summary

Chrysler "FCA US LLC" is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard "FMVSS" number 111, "Rearview Mirrors."

Consequence

The lingering rearview image can distract the driver, increasing the risk of a crash.

Remedy

Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air "OTA" update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.