CHRYSLER PACIFICA 2018: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

General Information

NHTSA Campaign ID Number: 19V886000

Make Model Year
CHRYSLER PACIFICA 2018
Date Owners Notified Date Received by ODI Date Added to Database
2020-01-09 2019-12-12 2019-12-12

Production Dates: 2018-05-01 - 2019-05-23

Manufacturers Involved: Chrysler (FCA US, LLC)

Manufacturer Campaign Number: VE2

Component: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Potential Number Of Units Affected: 20441

Report Initiator: MFR MFR Report

Federal Motor Vehicle Safety Standard Number: 111

Summary

Chrysler "FCA US LLC" is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard "FMVSS" number 111, "Rearview Mirrors."

Consequence

The lingering rearview image can distract the driver, increasing the risk of a crash.

Remedy

Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.