VOLVO BUS 9700 2009: ELECTRICAL SYSTEM:SOFTWARE

General Information

NHTSA Campaign ID Number: 12V295000

Make Model Year
VOLVO BUS 9700 2009
Date Owners Notified Date Received by ODI Date Added to Database
2012-07-13 2012-06-26 2012-06-27

Production Dates: 2008-10-31 - 2011-07-01

Manufacturers Involved: Volvo Bus Corporation

Manufacturer Campaign Number: SR12-59

Component: ELECTRICAL SYSTEM:SOFTWARE

Potential Number Of Units Affected: 27

Report Initiator: MFR MFR Report

Summary

PREVOST IS RECALLING CERTAIN MODEL YEAR 2009-2012 VOLVO 9700 MOTOR COACHES. DUE TO A SOFTWARE ERROR, THE VEHICLES MAY COME TO A SUDDEN STOP BY BRAKE APPLICATION IF THE SENSOR READS THAT THE WHEELCHAIR LIFT DOOR IS NOT COMPLETELY CLOSED.

Consequence

IF THIS OCCURS, THE VEHICLE MAY SUDDENLY STOP WITHOUT WARNING, INCREASING THE RISK OF A CRASH.

Remedy

PREVOST WILL NOTIFY OWNERS AND DEALERS WILL UPDATE THE SOFTWARE, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 13, 2012. OWNERS MAY CONTACT PREVOST CAR INC., SERVICE DEPARTMENT TOLL-FREE AT 1-866-870-2046 OR 1-418-831-2046.

Notes

THE PREVOST RECALL CAMPAIGN NUMBER IS SR12-59.CUSTOMERS MAY CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 'TTY: 1-800-424-9153'; OR GO TO HTTP://WWW.SAFERCAR.GOV.