MERCEDES BENZ SPRINTER 4500 2019: BACK OVER PREVENTION:DISPLAY FUNCTION
NHTSA Campaign ID Number: 21V411000
| Make | Model | Year |
|---|---|---|
| MERCEDES BENZ | SPRINTER 4500 | 2019 |
| Date Owners Notified | Date Received by ODI | Date Added to Database |
| 2021-08-17 | 2021-06-02 | 2021-06-02 |
Production Dates: 2019-02-08 - 2019-06-19
Manufacturers Involved: Daimler Vans USA, LLC
Manufacturer Campaign Number: VS3UXPOBOX
Component: BACK OVER PREVENTION:DISPLAY FUNCTION
Potential Number Of Units Affected: 33437
Report Initiator: MFR MFR Report
Daimler Vans USA, LLC "DVUSA" is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard "FMVSS" number 111, "Rear Visibility."
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
The multimedia system software will be updated by a dealer, or through an over-the-air "OTA" update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.nhtsa.gov.
