MERCEDES BENZ GLC300 2017: COMMUNICATION: AUTO CRASH NOTIFICATION

General Information

NHTSA Campaign ID Number: 21V072000

Make Model Year
MERCEDES BENZ GLC300 2017
Date Owners Notified Date Received by ODI Date Added to Database
2021-03-31 2021-02-12 2021-02-16

Production Dates: 2014-02-01 - 2017-02-01

Manufacturers Involved: Mercedes-Benz USA, LLC

Manufacturer Campaign Number: 2021030005

Component: COMMUNICATION: AUTO CRASH NOTIFICATION

Potential Number Of Units Affected: 67

Report Initiator: MFR MFR Report

Summary

Mercedes-Benz USA, LLC "MBUSA" is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call "eCall" function.

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.