MERCEDES BENZ C350 2013: COMMUNICATION

General Information

NHTSA Campaign ID Number: 19V787000

Make Model Year
MERCEDES BENZ C350 2013
Date Owners Notified Date Received by ODI Date Added to Database
2019-12-23 2019-11-01 2019-11-04

Production Dates: 2012-01-20 - 2016-10-06

Manufacturers Involved: Mercedes-Benz USA, LLC

Manufacturer Campaign Number: 2019120008

Component: COMMUNICATION

Potential Number Of Units Affected: 24226

Report Initiator: MFR MFR Report

Summary

Mercedes-Benz USA, LLC. "MBUSA" is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system "eCall" to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy

MBUSA has initiated an Over the Air "OTA" remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 'TTY 1-800-424-9153', or go to www.safercar.gov.